Frequently Asked Questions

The threshold depends on the tour operator, the destination and the season. Some open a group file at ten travellers, others later. Just tell us how many you are and your advisor will check which suppliers give you group terms.
Not automatically. The advantage comes mostly from seats held at a price fixed in advance and from negotiated terms, not from a guaranteed discount. On high-demand dates the saving is real; on others, the flexibility of the file is what matters.
Individual payment terms depend on the tour operator selected. It is one of the first things your advisor checks, because it changes how the file is built.
The larger the group, the earlier. For a destination wedding or a peak-season departure we often work a year ahead. For a small off-peak group, a few months can be enough.
Your advisor. Seats together, connecting rooms, reduced mobility, dietary needs: these go to the supplier at booking time and are followed up until departure.
Yes. Voyages AquaTerra holds Quebec permit 702703, which gives access to the Compensation Fund for Customers of Travel Agents. Customer contributions to that fund have been suspended since 1 January 2024.