E-ticket and travel documents

Your travel documents are issued once the file is paid in full. You collect them here with your booking number, without waiting for business hours. Print them or keep them on your phone: some hotels and check-in counters still ask for paper.

What you need at hand

  • Your booking number, the one shown on the confirmation you received by email
  • The lead passenger’s name, spelled exactly as on the passport
  • A valid passport, often required six months beyond your return date depending on the destination

When to print your documents

As early as possible, and no later than the night before departure. A ticket printed at the last minute leaves little room if a name is misspelled or a seat has changed. Check names, dates and times as soon as you receive them: a correction is far easier a week ahead than at the airport.

If something does not work

If your booking number is not recognized, first check that the balance has been paid, since documents are only issued afterwards. Otherwise reach your advisor or the office through the contact page, Monday to Friday, 9 a.m. to 4 p.m. The other tools are gathered in self-service.

Frequently Asked Questions

Once the file is paid in full. They then appear in the ticket desk with your booking number.
Check that the balance has been paid and that you are entering the confirmation number, not the invoice number. If it persists, reach your advisor during business hours.
Yes, a name must match the passport. Report it immediately: a correction is often possible, sometimes with a fee, but it becomes very hard the night before departure.
Keep a paper copy. Several hotels, transfers and check-in counters process it faster than a screen, and a dead phone on arrival settles the question the hard way.
Contact your advisor, who can reissue them. Also keep a digital copy in your email before you leave.